Frequently Asked Questions

General

Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.

It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..

On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.

As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.

You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.

Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.

We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..

Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..

Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it.

To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email.

We’re sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you.

Shipping

We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.

As of now, we’re delivering to the United States only.

Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.

Yes, you can write your business address in your order details if it’s more convenient to you.

Yes, you can select delivery to a PO Box if it’s more convenient to you.

Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.

Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.

Returns

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Within 14 days of receiving the parcel, you can ask us for:

  • A full refund if you don’t receive your order
  • A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
  • A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.

Yes, you can! Kindly use Contact Us form to discuss the details with us.

All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

  • Face and body products if opened, used, or have a broken protective seal
  • Underwear if the hygiene seal is not intact or any labels have been broken
  • Swimwear if the hygiene seal is not intact or any labels have been broken
  • Pierced jewellery if the seal has been tampered with or is broken

Payment Methods

You can use credit cards and PayPal to check out.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make your payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.

2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.

3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The store may also accept credit cards for the payment. In order to accept credit card payments, the store complies with the industry security standards established by the major credit card companies (American Express, Discover, JCB, MasterCard, and Visa) to protect the buyers from cardholder information theft. Your details are safe with us as we take security very seriously.

All credit card information is kept to a minimum. The storage and retention of any credit card information is limited to what is required for business operations only. Access to credit card information is strictly limited to those employees who are authorized and trained to use it for business purposes.